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FREQUENTLY ASKED QUESTIONs

Utiliities
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Have questions? We’re here to help.

Can I move in or move out if the unit has any dues?

This website provides information about...

Do I need to pay any additional charges if I get disconnected?

a. We strongly recommend all customers to pay the dues on or before the due date in full to avoid late payment charges and to avoid any inconvenience. Delaying to settle the dues will result in disconnection along with the additional charges which will get incurred on your account (Disconnection and Reconnection fee). Please refer to the below tariff table for the respective fees:

What Utilities do you provide which can be disconnect for non payment?

a. Al Hamra Village
• Water & Chilled Water (AC/Chiller)
b. Bab Al Bahr
• Water, Chilled Water (AC/Chiller) and Electricity

Are utility disconnections done every month?

The disconnections happen on every billing cycle if the tenant/owner fails to pay their dues before or on the due date. Please see the below table for more clarity:

I’m a tenant and just moved in and my services are disconnected.

All new tenants must register their unit online using the online portal in order to receive their bills via their registered email address.

How long does it take to reconnect my services?

Upon confirmation of payment, the reconnection will take place within 6 hours.

My utility is disconnected and how do I reconnect?

Steps to be taken during office hours:

A. You need to clear your dues online in full
Contact the utilities team on [email protected] for the reconnection of services.

B. Steps to be taken after office hours or during public
holidays:
You need to clear your dues online in full
Contact the security team on [email protected] or control room 072432201 for the reconnection of services.

Can I get my utility meters inspected?

Yes, you can, and you need to contact [email protected] and one of the contact center team members shall get back to you regarding your request and there will be a fee which needs to be paid in advance.

If I have a dispute regarding my bill, will I get disconnected?

You need to contact [email protected] and one of the contact center team members shall get back to you regarding your dispute. However you are requested to settle all other non-disputed utility dues in full before/on the due date.

I am an owner, and you should not disconnect my services.

The customer undertakes to pay the monthly bills on regular basis in accordance with the applicable payment terms specified in the SPA.