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Have questions? We’re here to help.

Can I use fireworks for my son’s birthday party?

Due to health and safety reasons, fireworks cannot be used as this is in direct violation of the Community Rules.

What happens to the money I pay as a fine?

The fine you pay is treated as community income and is credited to the community accounts.

What do I do if I receive a notice of violation?

As mentioned in the notice of violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may log your request on the portal by clicking here

What is a notice of violation?

An NOV is a notice issued by the community to a homeowner/resident for violating community rules. A first notice is given initially and if the violation is not fixed or happens again a final notice and violation penalty follow. For further details about notices of violation and the penalties attached to them, please read the Community Rules.    

There are few violations where fine is issued in the first notice of violation. 

My neighbours are having a party and it is too noisy, what should I do?

We recommend contacting Security Control Room on +971 7 243 2201 as a first step. You may also choose to involve the local authorities for further escalation, if the issue stands unresolved.

Someone is making a lot of noise and it’s disturbing me. How do I get them to stop?

You may contact Security Control Room on +971 7 243 2201, 24 hours a day or involve the local authorities (999 for police) for further escalation. 

What is the purpose of the NOV?

The goal is to enforce community rules, ensure compliance, and prevent future violations.

Who is responsible for paying the violation penalty?

The violation fee must be paid by the resident. However, the charges fall on the owner if Community Management do not receive the amount within a specific period. 

How to pay the fines?

Only cash and card payment is accepted and can be paid to the community office. A copy of the NOV should be presented whilst clearing the fines.

Where can I find the list of community rules & penalties?

A copy of the community rules penalty has been posted within the community elevators for your quick reference. It can also be found on our website, please check out the Community Rules.