To install the AC in the villas a modification request form has to be submitted to get the necessary approvals by sending the completed form and all documents to [email protected].  The air conditioning outdoor unit should not be visible from the common area.

Bayti villas are connected to DCP and therefore it is not allowed to install split units.

If after all maintenance, the existing air conditioning unit is not cooling your unit sufficiently, you can look into replacing the Fan Coil Unit (FCU) with a newer FCU.

To do this a modification request form has to be submitted to get the necessary approvals by sending the completed form and all documents to [email protected]

Bab Al Bahr, Royal Breeze, Marina, Golf Apartments and Bayti villas are connected to a central cooling system. Installation of split air conditioning units, window units and are standalone air conditioning systems is not allowed within these developments.

All modification requests have to be made even for minor works and the necessary permissions from the Property Management team by submitting the modification request to [email protected] for review and approval so that the security and the Community Management Office are aware of the works happening.

Please ensure that all contractors and service providers only enter through the service gate.

This is considered as fit-out works and residents are requested to complete and submit the Modifications & Alteration form. The completed form must be emailed to [email protected] for processing a Fit-out permit.

Any modification in the garden should be done 1.5 meters away from the boundary wall of the neighbors and the common area.

Yes. You may have decorative lights outside your home for a period of up to 20 days on either side of the festival/holiday, but nothing that creates a visible glare from outside the property.

For any changes to your villa or back garden, you must first seek permission from the Property Management by writing at [email protected]. All trees must be planted at least 1.5 metres away from villa boundary walls and Conocarpus lancifolius (Damas) trees are NOT permitted.

No, the common property may not be used permanently by any individual.

If the trees are common property, it is the responsibility of Al Hamra Landscaping Team.

However, if they are within your garden, you are responsible for their maintenance whether you are owner or tenant.

Yes. Please contact the property manager by emailing [email protected] or logging your request on the portal by clicking here Any renovation works disturb the neighbors and could damage common property between two owners. The Community Management Team and Security should be aware of all works and workers in the community.

Click here to view the approved paint codes. Any external painting done using these approved paint codes will get immediate approval from the Community Manager. Any other manufacturer paint codes have to be physically reviewed and approved by the community manager.

Owners are responsible for proper home maintenance including the car park area. Most often, subsiding interlock in villa car parks is a sign of an underground water leak or maybe the result of degradation caused by excessive water usage during car washing. We recommend you appoint a service provider to investigate and rectify the issue at the earliest.

As this is regarded as Common Area – Please contact the property management manager by emailing [email protected] or logging your request on the portal by clicking here.

Changes to the lighting on the exterior of the villa need permission from the Community Manager. Additional lights, facing away from the building,  cannot be installed on top of the building or boundary walls,  nor can lights be installed on top of or on the community facing side of villa boundary walls. For further information, please check the community rules. 

Yes. Please contact the property management by emailing [email protected] or logging your request on the portal by clicking here

The Fence/Wall on boundary (approved and as per design) is the responsibility of the villa owner and must be properly maintained and kept in good condition at all times.

Any damage to adjoining walls between two villas has to be discussed and shared between the owners. Any damage to common walls between a villa and the community common area can be discussed with the Community Manager.

Yes approval is needed. Please contact the property management by email [email protected] or logging your request on the portal by clicking here

Any temporary or permanent alteration to the apartment or villa has to be approved by Al Hamra. Please contact us for further details and to begin the necessary approval process.

• For urgent matters, please contact the security control room on +971 7 243 2201

• For non-urgent issues, report it to the community manager by calling 800 AL HAMRA (800 254 2672) or logging your request on the portal by clicking here

Al Hamra is responsible for operating and maintain the central cooling systems. However the responsibility of maintenance of the AC unit lies with the landlord/tenant. Unless there is a planned/unplanned shutdown of the chilled water network, poor cooling within a unit is an indication of lack of suitable maintenance. Al Hamra strongly encourages landlords & tenants to ensure that there is an HVAC maintenance contract in place with regular servicing to ensure optimal performance

You would have to contact one of our registered contractors.

The water connection in Al Hamra Village and Bab Al Bahr is provided by Al Hamra. If the supply has been cut of contact us on 800 AL HAMRA (800 254 2672) or log your request on the portal by clicking here . Please contact security after working hours for any cases of emergencies at 072432201.

The electricity connection in Al Hamra village is provided by FEWA. Please visit the FEWA website for more details https://www.fewa.gov.ae/  or call 800 FEWA.

The electricity connection in Bab Al Bahr is provided by Al Hamra. Please call our call center 800 AL HAMRA or log your request on the portal by clicking here. In case of an emergency after working hours, please contact security at 072432201

The meter belongs to FEWA and cannot be changed or moved. The owner is  responsible for necessary repair and replacement of the FEWA meter cabinets. Click here to get the phone number of the FEWA call center to report any issues.

The Community Management Team is not responsible to fix a maintenance issue within your unit. You can contact any of the approved service providers should you require any further assistance regarding this matter.  Click here to view the list of approved service providers.

Changes that alter the external façade of the building/villa are not allowed. For any modifications to the external façade please contact [email protected] or log your request on the portal by clicking here.  

Any modifications to the car garage requires approval of the Community Management Team. Please contact [email protected] or log your request on the portal by clicking here.

No. Common Areas can only be repaired by the maintenance team of the Community. Please log your request on the portal by clicking here to report any issues.

Yes, all modifications need an approval. This does not necessarily mean there will be an approval charge but it does ensure that the Community Management Team (CMT) and Security are aware that “works” are being carried out in a particular unit.  For the overall safety of the community CMT and Security, in case of an incident,  need to be aware of all happenings within the community.

The common area is the area which is available for use by all owners, tenants, and their guests. Common areas include but are not limited to lobbies, corridors, stairways, parking lots, the roof of an apartment building, elevators, driveways, store rooms, fitness facilities, garbage rooms, swimming pools and podium areas, beach areas, roads, sidewalks.