The Community Management Fee is collected from all unit owners to cover the cost of the operation, management, maintenance and replacement of all assets and the provision of services in the Common Areas within the Community.
FREQUENTLY ASKED QUESTIONs
All
- All
- Access Card
- Community Fee
- Common Area
- Contractor
- Moving In/Out
- Modifications
- VIP Card
- Utiliities
- Payments
- Violations
- Parking/Driving
- Garbage
- Landscaping
- Pets
- Security
- Pigeon control
- Responsibility Chart
- Tips for vacation
Have questions? We’re here to help.
What is the cost of a new parking remote?
The cost of a new parking remote is 657.50 DHS, the following applies to a Lost/Damaged parking remote. The parking remote is exclusively for Royal Breeze residents only.
What is the cost of a new access card?
The cost of a new access card is AED 315 each tax included.
What is the cost of replacement of an access card?
The replacement of an access card will cost 315 DHS, the following applies to a Lost/Damaged/Broken card.
Will the Community Management Fee (service charges) be increased on a regular basis?
The Community Management Fee is reviewed on a yearly basis and is subject to increase or decrease depending on the operating costs of the community. CMF charges are subject to change from year to year due to many factors such as the expiration of various warranties and the defective liabilities period, additional maintenance costs, and increase of tariffs from the regulatory authorities (FEWA, District Cooling Plants, etc.)
Is there any action against non-payers?
As a property owner, each owner will have signed a SPA (“Sales & Purchase Agreement”) when you purchased your property and is subject to a developer declaration. The declaration states all owners are legally obliged to pay Community Management Fee. Owners who continue to leave their Community Management Fees unpaid will have their property marked as a defaulting property and this may result in the following:
- A late payment fee of 12% per annum (1% monthly) can be imposed against the defaulting property;
- Limitations and restriction on selling a property; and
- Legal action against the unit owner.
Is there a payment plan available?
If you wish to pay your Community Management Fee and require a payment plan, please contact the Community Manager to discuss payment options.
How often do have I to pay the Community Management Fee (service charge)?
The Community Management Fee (service charge) invoices are issued to all owners annually and owners must pay the invoice as per the due dates indicated on the invoice.
The Community Management Fee can be paid in advance based on a provisional manner. An updated statement of account can be requested from the Community Management team.
How is the Community Management Fee determined?
The Community Management Fee is determined on an annual basis by Al Hamra. This budgeting exercise is carried out based on a detailed estimate of the expenses required to operate the Community each year.
Why do I have to pay the Community Management Fee (service charge)?
It is essential that owners recognize their obligations in the interest of the property and wider community in settling all outstanding dues. Without collecting these monies, the buildings and the community will not have adequate funds to ensure continuation of critical services, utilities etc. and address its obligations.
If owners do not pay their service charge, the Community will run short of funds for maintenance and in time, may not be able to provide basic services such as paying for common area utilities (electricity and water), insurance, waste management, maintain critical systems, elevators, etc.
Does the Community Management Fee (service charge) cover utilities costs for inside my unit?
No. It only covers the utilities cost for common areas (i.e. Shared Facilities). A separate utility bill is sent for all utilities that are consumed inside the unit.
I didn’t receive my Community Management Fee invoice. Who should I contact and how can I check my account?
If you have not received your community management fee invoice then you are required to update your email and phone numbers urgently by visiting the community office or sending us an email at collections@alhamra.ae . Effective 2019, invoices for community service charges are not being sent by post but only via email.
What if people do not pay their community management fees?
Delayed/non-payment of the Community Management Fee can potentially deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation.
Defaulting on the community management fee, could incur a late payment penalty calculated at 1% of the outstanding. CMF defaulter awareness campaigns, as well as the suspension of non-essential services, have proved useful measures in boosting the collection of outstanding dues. In some cases, a debt recovery agency has been appointed to supplement the Community Management teams actions. Approvals for unit sales, rentals and alterations are also restricted until the outstanding community service fees have been paid.
What is the Community Management Fee?
Can I hold a party at the community pool?
The community pool cannot be used as a location for a party.
Is there a community hall available to hire for parties?
There is no community hall for parties. Parties can be held at the Marina Muse in the Al Hamra Marina Yacht Club, The Clubhouse and the restaurants at the Al Hamra Golf Club.
I have noticed some damage to one of the common areas. What should I do about it?
You may contact the community management office by calling 800 AL HAMRA (800 254 2672) or by logging your request with supporting images on the portal.
I want to park my boat/jet ski/trailer/recreational vehicle in the community; is this allowed?
You are not allowed to park boats, jet skis, trailers, recreational vehicles, and related vehicles in the common areas. You may park them within the garage area of your property.
For boats, jet skis and other related marine equipment you may contact the Al Hamra Marina & Yacht Club.
For other vehicles, you may log your request on the portal by clicking here to find suitable areas to park such vehicles.
I want to place a signboard outside my villa so guests can easily find us. Is this allowed?
No, to preserve the aesthetics of the community, changes are not permitted to the common area including the addition of signage on external villa walls.
Can I install ‘For Rent’ signage in the visible areas of my property?
It is not allowed to install any signage in the visible areas of the property.
Can I use the common area notice board?
The notice board located in each of the buildings cannot be used by residents. It is solely for the use of Community Management Team and Al Hamra.
I want to use the garden area outside my unit just for myself. Can I do this?
No, the common property may not be used permanently by any individual.
Who is responsible for pruning trees in the community?
If the trees are common property, it is the responsibility of the community manager.
However, if they are within your garden, you are responsible for their maintenance whether you are owner or tenant.
The interlock outside of my villa is subsiding. How do I report this?
As this is regarded as Common Area – Please contact the property management manager by emailing propertymanagement@alhamra.ae or logging your request on the portal by clicking here.
The fence/wall on my boundary is damaged. Whose responsibility is it to fix it?
The Fence/Wall on boundary (approved and as per design) is the responsibility of the villa owner and must be properly maintained and kept in good condition at all times.
Any damage to adjoining walls between two villas has to be discussed and shared between the owners. Any damage to common walls between a villa and the community common area can be discussed with the Community Manager.
A streetlight/park light is not working. How can I report this to be fixed?
• For urgent matters, please contact the security control room on +971 7 243 2201
• For non-urgent issues, report it to the community manager by calling 800 AL HAMRA (800 254 2672) or logging your request on the portal by clicking here
Any additional requirements for Electro mechanical contractors?
Electro mechanical contractors will not get approval unless they pass a technical test from the facilities team.
Is anyone exempted from being a registered contractor?
- Drinking water supply companies
- LPG supply companies
- Restaurants ( for delivery)
- Courier companies
- Shifting companies
- Online/Gift delivery companies
What is the cost of being an approved contractor?
The cost of being an approved contractor is AED 5000 per year + VAT.
There is a processing charge of AED 250 + VAT.
What is the procedure to renew/register to be a registered contractor?
- Complete all the application forms and submit with the supporting documents
- Documentation is reviewed for validity of the trade license, activities include the scope of services being provided and workers are on the company visa, history check of any past complaints against the contractor.
- On approval of the request, the contractor is to make the payment at the community office
- Security is informed to allow the contractor to access the community and the contractor is added to the list of approved contractors.
- Eligibility is 1 year from the date of payment.
Approved Service Providers
What should I do with the access cards when I move out?
Please return the access cards in your possession to the landlord at the time of vacating.
I just rented a unit. Is anything required prior to moving into the community?
A Move In Permit is required to move into the community and access will be denied without it. You have to complete the move-in form and submit all the necessary documentation to apply for a move-in permit.
Tenants may not be able to apply for Move in permit if there is outstanding community management fee on the property. Tenants may contact their landlord to settle the payments before applying for Move in Permit.
To apply for your move in permit, kindly register through the community portal by clicking here.
I have rented out my apartment / villa. Do I have to inform anybody about new tenants inhabiting my property?
A move-in permit is required to move into the community and access will be denied without it.
Complete the application by:
- registering in our portal.
- uploading the necessary documents (Rental Contract, Emirates ID, Passport copy)
You are recommended to complete the process and obtain a move-in permit at least three business day before the scheduled move.
Note: Tenants may not be able to apply for a move-in permit if there is outstanding community management fee, and utility charges on the property. Tenants may contact their landlord to settle the payments before applying for Move in Permit.
Moving items but not vacating the apartment
In case you are not vacating the apartment and just want to move a few items.
- Submit a request on the portal by attaching the NOC letter from the owner along with the details of the items requested to move out.
- Approval will be sent to the security to avoid any inconvenience.
Can I install a split air conditioning unit in my villa?
To install the AC in the villas a modification request form has to be submitted to get the necessary approvals by sending the completed form and all documents to propertymanagement@alhamra.ae. The air conditioning outdoor unit should not be visible from the common area.
Bayti villas are connected to DCP and therefore it is not allowed to install split units.
The AC unit is not cooling enough in my apartment, what do I need to do?
If after all maintenance, the existing air conditioning unit is not cooling your unit sufficiently, you can look into replacing the Fan Coil Unit (FCU) with a newer FCU.
To do this a modification request form has to be submitted to get the necessary approvals by sending the completed form and all documents to propertymanagement@alhamra.ae
Can I install a split air conditioning unit in my apartment?
Bab Al Bahr, Royal Breeze, Marina, Golf Apartments and Bayti villas are connected to a central cooling system. Installation of split air conditioning units, window units and are standalone air conditioning systems is not allowed within these developments.
Can I carry out minor works such as painting of the walls in my unit without a Modifications & Alterations application?
All modification requests have to be made even for minor works and the necessary permissions from the Property Management team by submitting the modification request to propertymanagement@alhamra.ae for review and approval so that the security and the Community Management Office are aware of the works happening.
Please ensure that all contractors and service providers only enter through the service gate.
May I erect any form of tent / canopy to cover my terrace/garden area?
This is considered as fit-out works and residents are requested to complete and submit the Modifications & Alteration form. The completed form must be emailed to propertymanagement@alhamra.ae for processing a Fit-out permit.
Any modification in the garden should be done 1.5 meters away from the boundary wall of the neighbors and the common area.
Can I install light decorations outside my home during festivals/holidays?
Yes. You may have decorative lights outside your home for a period of up to 20 days on either side of the festival/holiday, but nothing that creates a visible glare from outside the property.
Can I do anything I like to my back garden?
For any changes to your villa or back garden, you must first seek permission from the Property Management by writing at propertymanagement@alhamra.ae. All trees must be planted at least 1.5 metres away from villa boundary walls and Conocarpus lancifolius (Damas) trees are NOT permitted.
I want to use the garden area outside my unit just for myself. Can I do this?
No, the common property may not be used permanently by any individual.
Who is responsible for pruning trees in the community?
If the trees are common property, it is the responsibility of Al Hamra Landscaping Team.
However, if they are within your garden, you are responsible for their maintenance whether you are owner or tenant.
I’d like to renovate my kitchen. Do I need to seek approval first?
Yes. Please contact the property manager by emailing propertymanagement@alhamra.ae or logging your request on the portal by clicking here Any renovation works disturb the neighbors and could damage common property between two owners. The Community Management Team and Security should be aware of all works and workers in the community.
How can I find the external paint code for my villa?
Click here to view the approved paint codes. Any external painting done using these approved paint codes will get immediate approval from the Community Manager. Any other manufacturer paint codes have to be physically reviewed and approved by the community manager.
The interlock inside my car park is sinking. Who is responsible for this?
Owners are responsible for proper home maintenance including the car park area. Most often, subsiding interlock in villa car parks is a sign of an underground water leak or maybe the result of degradation caused by excessive water usage during car washing. We recommend you appoint a service provider to investigate and rectify the issue at the earliest.
The interlock outside of my villa is subsiding. How do I report this?
As this is regarded as Common Area – Please contact the property management manager by emailing propertymanagement@alhamra.ae or logging your request on the portal by clicking here.
I want to install extra lighting on the exterior of my villa and along the top of the boundary wall. How can I do this?
Changes to the lighting on the exterior of the villa need permission from the Community Manager. Additional lights, facing away from the building, cannot be installed on top of the building or boundary walls, nor can lights be installed on top of or on the community facing side of villa boundary walls. For further information, please check the community rules.
I plan to re-do/install a swimming pool. Do I need to seek permission?
Yes. Please contact the property management by emailing propertymanagement@alhamra.ae or logging your request on the portal by clicking here
The fence/wall on my boundary is damaged. Whose responsibility is it to fix it?
The Fence/Wall on boundary (approved and as per design) is the responsibility of the villa owner and must be properly maintained and kept in good condition at all times.
Any damage to adjoining walls between two villas has to be discussed and shared between the owners. Any damage to common walls between a villa and the community common area can be discussed with the Community Manager.
I want to build a pergola or put up a fixed sunshade/canopy in my garden or front entrance. Do I need to seek permission?
Yes approval is needed. Please contact the property management by email propertymanagement@alhamra.ae or logging your request on the portal by clicking here
Any temporary or permanent alteration to the apartment or villa has to be approved by Al Hamra. Please contact us for further details and to begin the necessary approval process.
A streetlight/park light is not working. How can I report this to be fixed?
• For urgent matters, please contact the security control room on +971 7 243 2201
• For non-urgent issues, report it to the community manager by calling 800 AL HAMRA (800 254 2672) or logging your request on the portal by clicking here
The cooling in my apartment is not working. Whose responsibility is it to fix it?
Al Hamra is responsible for operating and maintain the central cooling systems. However the responsibility of maintenance of the AC unit lies with the landlord/tenant. Unless there is a planned/unplanned shutdown of the chilled water network, poor cooling within a unit is an indication of lack of suitable maintenance. Al Hamra strongly encourages landlords & tenants to ensure that there is an HVAC maintenance contract in place with regular servicing to ensure optimal performance
You would have to contact one of our registered contractors.
The water supply inside my unit has been cut off. Whose responsibility is it to fix it?
The water connection in Al Hamra Village and Bab Al Bahr is provided by Al Hamra. If the supply has been cut of contact us on 800 AL HAMRA (800 254 2672) or log your request on the portal by clicking here . Please contact security after working hours for any cases of emergencies at 072432201.
The electricity inside my unit has been cut off. Whose responsibility is it to fix it?
The electricity connection in Al Hamra village is provided by FEWA. Please visit the FEWA website for more details https://www.fewa.gov.ae/ or call 800 FEWA.
The electricity connection in Bab Al Bahr is provided by Al Hamra. Please call our call center 800 AL HAMRA or log your request on the portal by clicking here. In case of an emergency after working hours, please contact security at 072432201
The FEWA water meter cabinet by my villa in Al Hamra Village is damaged. Whose responsibility is it to fix it?
The meter belongs to FEWA and cannot be changed or moved. The owner is responsible for necessary repair and replacement of the FEWA meter cabinets. Click here to get the phone number of the FEWA call center to report any issues.
There is a maintenance issue within my unit. Whose responsibility is it to fix it?
The Community Management Team is not responsible to fix a maintenance issue within your unit. You can contact any of the approved service providers should you require any further assistance regarding this matter. Click here to view the list of approved service providers.
Can I do anything I like with my balcony/terrace?
Changes that alter the external façade of the building/villa are not allowed. For any modifications to the external façade please contact propertymanagement@alhamra.ae or log your request on the portal by clicking here.
Can I make modifications to my car garage?
Any modifications to the car garage requires approval of the Community Management Team. Please contact propertymanagement@alhamra.ae or log your request on the portal by clicking here.
Can I make repairs to common area property?
No. Common Areas can only be repaired by the maintenance team of the Community. Please log your request on the portal by clicking here to report any issues.
Do I need permission to do any modification on my unit?
Yes, all modifications need an approval. This does not necessarily mean there will be an approval charge but it does ensure that the Community Management Team (CMT) and Security are aware that “works” are being carried out in a particular unit. For the overall safety of the community CMT and Security, in case of an incident, need to be aware of all happenings within the community.
What is considered common areas?
The common area is the area which is available for use by all owners, tenants, and their guests. Common areas include but are not limited to lobbies, corridors, stairways, parking lots, the roof of an apartment building, elevators, driveways, store rooms, fitness facilities, garbage rooms, swimming pools and podium areas, beach areas, roads, sidewalks.
How do I get notified of new offers?
Please ensure that you are registered on our website http://www.alhamracommunities.com and we will send you emails notifying you of any new offers from our retail partners. Click here to register, if you have not already registered.
What is the validity of the VIP card?
The VIP card is issued for each year. The validity of the VIP card is until 31st December of each year.
How long does it take to get a VIP card?
After the application is submitted on the portal or submitted at the Community Management Office, the card will be ready at the same time of submitting the request.
How much does it cost to get a VIP Card?
VIP Cards are issued free of cost to owners and tenants. All dues owed to Al Hamra have to be cleared by the owner and the tenant in order to receive a VIP card.
Can I move in or move out if the unit has any dues?
This website provides information about...
Do I need to pay any additional charges if I get disconnected?
a. We strongly recommend all customers to pay the dues on or before the due date in full to avoid late payment charges and to avoid any inconvenience. Delaying to settle the dues will result in disconnection along with the additional charges which will get incurred on your account (Disconnection and Reconnection fee). Please refer to the below tariff table for the respective fees:
What Utilities do you provide which can be disconnect for non payment?
a. Al Hamra Village
• Water & Chilled Water (AC/Chiller)
b. Bab Al Bahr
• Water, Chilled Water (AC/Chiller) and Electricity
Are utility disconnections done every month?
The disconnections happen on every billing cycle if the tenant/owner fails to pay their dues before or on the due date. Please see the below table for more clarity:
I’m a tenant and just moved in and my services are disconnected.
All new tenants must register their unit online using the online portal in order to receive their bills via their registered email address.
How long does it take to reconnect my services?
Upon confirmation of payment, the reconnection will take place within 6 hours.
My utility is disconnected and how do I reconnect?
Steps to be taken during office hours:
A. You need to clear your dues online in full
Contact the utilities team on energy@alhamra.ae for the reconnection of services.
B. Steps to be taken after office hours or during public
holidays:
You need to clear your dues online in full
Contact the security team on security@alhamra.ae or control room 072432201 for the reconnection of services.
Can I get my utility meters inspected?
Yes, you can, and you need to contact energy@alhamra.ae and one of the contact center team members shall get back to you regarding your request and there will be a fee which needs to be paid in advance.
If I have a dispute regarding my bill, will I get disconnected?
You need to contact energy@alhamra.ae and one of the contact center team members shall get back to you regarding your dispute. However you are requested to settle all other non-disputed utility dues in full before/on the due date.
I am an owner, and you should not disconnect my services.
The customer undertakes to pay the monthly bills on regular basis in accordance with the applicable payment terms specified in the SPA.
Can I pay my outstanding in instalments?
This option does not exist. Utility payments/dues must be paid in full before/ on the due date.
I have not received my receipt for my last payment. How should I get a copy of that?
Receipts and statement of account are accessible via the online portal for registered user. Please ensure you are registered to access all the available community and utility related services.
The online portal for the community can be accessed at https://www.alhamracommunities.com
When will I get disconnected due to nonpayment?
After the due date, you will receive a disconnection notice, which will include the dues to be paid in full within 24 hours.
Failing to settle the dues may lead to disconnection of services.
How can I avoid late payment fees?
To avoid late payment fees, payments must be settled in full on or before the due date.
How can I pay my invoice dues?
In compliance with COVID protocols set by the ministry of health (MOH) and to safeguard health and safety of our residents, we advise customers to make electronic transaction using
https://www.alhamracommunities.com.
Can I make partial/minimum payments?
Payments must be settled in full on or before the due date.
When should I pay my utility dues?
It must be paid on or before the due date (i.e.15
days from the invoice date).
I have previous balance, can I pay them with my new invoice before the due date?
The due date is only applicable for the current
month amount and if you have any previous dues it
needs to be cleared immediately to avoid
disconnection.
Can I install a split air conditioning unit in my villa?
To install the AC in the villas a modification request form has to be submitted to get the necessary approvals by sending the completed form and all documents to propertymanagement@alhamra.ae. The air conditioning outdoor unit should not be visible from the common area.
Bayti villas are connected to DCP and therefore it is not allowed to install split units.
The AC unit is not cooling enough in my apartment, can I install a split AC unit?
If after all maintenance, the existing air conditioning unit is not cooling your unit sufficiently, you can look into replacing the Fan Coil Unit (FCU) with a newer FCU.
To do this a modification request form has to be submitted to get the necessary approvals by sending the completed form and all documents to propertymanagement@alhamra.ae
Can I install a split air conditioning unit in my apartment?
Bab Al Bahr, Royal Breeze, Marina, Golf Apartments and Bayti villas are connected to a central cooling system. Installation of split air conditioning units, window units and are standalone air conditioning systems is not allowed within these developments.
Does the Community Management Fee (service charge) cover utilities costs for inside my unit?
No. It only covers the utilities cost for common areas (i.e. Shared Facilities). A separate utility bill is sent for all utilities that are consumed inside the unit.
How do I make a complaint about my utility invoice?
Complaints can be raised by using the portal Login – Al Hamra (alhamracommunities.com) option on our portal or by sending an email to energy@alhamra.ae Complaints should be raised within 15 days of the statement date of the invoice.
We will review the complaint and will respond within 3 working days.
I did not get my utility bill, who should I contact?
You can register your utility account by clicking here. Alternatively, you can contact the community management office by calling 800 AL HAMRA (800 254 2672) or sending an email to energy@alhamra.ae
It is important to pay your utility bill every month to receive uninterrupted service. Al Hamra provides water, cooling and gas bills to Al Hamra Village and water, cooling, gas and electricity to Bab Al Bahr.
The water supply inside my unit has been cut off. Whose responsibility is it to fix it?
The water connection in Al Hamra Village and Bab Al Bahr is provided by Al Hamra. If the supply has been cut of contact us on 800 AL HAMRA (800 254 2672) or log your request on the portal by clicking here . Please contact security after working hours for any cases of emergencies at 072432201.
The electricity inside my unit has been cut off. Whose responsibility is it to fix it?
The electricity connection in Al Hamra village is provided by FEWA. Please visit the FEWA website for more details https://www.fewa.gov.ae/ or call 800 FEWA.
The electricity connection in Bab Al Bahr is provided by Al Hamra. Please call our call center 800 AL HAMRA or log your request on the portal by clicking here. In case of an emergency after working hours, please contact security at 072432201
The FEWA water meter cabinet by my villa in Al Hamra Village is damaged. Whose responsibility is it to fix it?
The meter belongs to FEWA and cannot be changed or moved. The owner is responsible for necessary repair and replacement of the FEWA meter cabinets. Click here to get the phone number of the FEWA call center to report any issues.
What are sewage charges?
The waste water from every residential unit is collected through a centralized sewage network. This sewage is treated at a Sewage Treatment Facility.
The sewage charges are charged as per this resolution.
Do all residential units have cooling charges?
All the apartments (Royal Breeze, Marina, Golf and Bab Al Bahr) have cooling charges. Bayti villas have cooling charges. These residential units have cooling charges as they are connected to the centralized cooling system.
Townhouses, Duplex houses and Villas do not have cooling charges as these residential units have independent cooling systems isolated to that residential unit.
What are the consumption charges for cooling?
The consumption charge is the charge applied for each kwh of cooling measured by the BTU meter(s) installed to your particular unit. According to the meter reading, as and when you use the Cooling Service, the meter will run and this is charged at the consumption charge for that unit.
For example if the consumption charge is 22 Fils/kwh and there is a consumption recorded for 200 kwh on the BTU meter. Then the consumption charge would be 200 * 0.22 AED = 44 AED.
What is fuel surcharge?
Fuel surcharge in your monthly electricity bill will vary based on the rate of the fuel surcharge that our suppliers are charging us. Fuel Surcharge will be shown separately in your monthly bill and will be charged by Fils/kWh for electricity.
What are demand charges for cooling?
The demand charge is a charge billed to a unit every month depending on the tonnage of cooling installed in that unit. This charge is a fix charge that is billed to the unit irrespective of the consumption of the unit in that month. The demand charge is the cost for providing the cooling facility in that building which is distributed to all the units based on the installed capacity. This is a recurring annual charge per Refrigeration Ton (RT) per annum, billed on days of the invoiced period and paid monthly.
For example, consider below values for a unit:
Refrigeration Ton (RT) : 2.7
Cooling Start Date : 15-Dec-19
Cooling End Date : 15-Jan-20
Days Difference : 31
Demand Charge : AED 600 / RT / Year
To compute for the Yearly demand charge:
2.7 RT x 600 = 1620 AED per year
The demand charge for the billing period can be calculated as follows:
1620 x 31/365 = 137.59 AED
What is a meter fee?
This is a fixed charge levied for each utility type on the bill. For certain units that have multiple meters for the same utility, there is only a single charge. It is for all the activities involved in maintenance of the meters. This includes: Reading of the meter, free of charge replacement of faulty meters, general maintenance.
When is Late Fee Applied?
Every bill has a due date from the statement date. Three working days prior to the due date, an email is sent to your registered email id as a polite notification that the payment is due. The Late Fee is applied after the due date.
Why do I pay cooling consumption charges when I am paying the electricity bill to FEWA (which is supposed to include the electricity usage of the AC) ?
The cooling consumption charges is the cooling energy extracted from the chilled water flowing through the Air conditioning (AC) unit. Without the chilled water the AC unit works like a fan and will not provide cool air. The cooling consumption is computed as Usage (kwh) x rate per kwh. The electricity cost paid to FEWA is attributed to the power used to run the AC unit, but the cooling charges paid is for the chilled water used from using the unit for cooling.
How can I make a payment even if I am not registered?
You can use the quick bill pay option to pay your bills online, in case of delay in registration approvals or if you are not able to login.
When can I expect my bill?
The utility bill for the previous month is sent via email between the 10-15 of each month.
Can I pay my bills in cash?
You may pay your bills in cash at the Community Management Office. There will be a charge of AED 50 added as cash transaction charges for each individual payment done in cash.
How much are cheque bounce charges?
If a cheque bounces, the charges are AED 500.
What is the cost of recalling a post dated cheque?
The cost of recalling a post dated cheque is AED 500.
Can I use fireworks for my son’s birthday party?
Due to health and safety reasons, fireworks cannot be used as this is in direct violation of the Community Rules.
What happens to the money I pay as a fine?
The fine you pay is treated as community income and is credited to the community accounts.
What do I do if I receive a notice of violation?
As mentioned in the notice of violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may log your request on the portal by clicking here
What is a notice of violation?
An NOV is a notice issued by the community to a homeowner/resident for violating community rules. A first notice is given initially and if the violation is not fixed or happens again a final notice and violation penalty follow. For further details about notices of violation and the penalties attached to them, please read the Community Rules.
There are few violations where fine is issued in the first notice of violation.
My neighbours are having a party and it is too noisy, what should I do?
We recommend contacting Security Control Room on +971 7 243 2201 as a first step. You may also choose to involve the local authorities for further escalation, if the issue stands unresolved.
Someone is making a lot of noise and it’s disturbing me. How do I get them to stop?
You may contact Security Control Room on +971 7 243 2201, 24 hours a day or involve the local authorities (999 for police) for further escalation.
What is the purpose of the NOV?
The goal is to enforce community rules, ensure compliance, and prevent future violations.
Who is responsible for paying the violation penalty?
The violation fee must be paid by the resident. However, the charges fall on the owner if Community Management do not receive the amount within a specific period.
How to pay the fines?
Only cash and card payment is accepted and can be paid to the community office. A copy of the NOV should be presented whilst clearing the fines.
Where can I find the list of community rules & penalties?
A copy of the community rules penalty has been posted within the community elevators for your quick reference. It can also be found on our website, please check out the Community Rules.
I want to park my boat/jet ski/trailer/recreational vehicle in the community; is this allowed?
You are not allowed to park boats, jet skis, trailers, recreational vehicles, and related vehicles in the common areas. You may park them within the garage area of your property.
For boats, jet skis and other related marine equipment you may contact the Al Hamra Marina & Yacht Club.
For other vehicles, you may log your request on the portal by clicking here to find suitable areas to park such vehicles.
What should I do with the access cards when I move out?
Please return the access cards in your possession to the landlord at the time of vacating.
My access cards are not working
The card would need to be reconfigured so you would have to bring it into the Community Office. Contact us on 800 AL HAMRA (800 254 2672) or logging your request on the portal by clicking here
Reactivation will take 3 to 5 working days.
How many access cards am I eligible to get?
As per the policy, the maximum number of access cards that can be issued against your property will be based on the size of your unit. Contact the community office for more details.
How can I get the access card and parking remote?
If you are a new tenant you should receive the access card and parking remote from the owner.
If you have not received it, the owner would have to apply for one by paying the necessary charges if applicable.
Can I use an ATV or Quad bike in Al Hamra Village?
ATVs or Quad bikes are not permitted to be driven within Al Hamra Village Streets. They can be bought into Al Hamra Village in a trailer for storage or parking inside their garage.
My waste isn’t being collected. Why?
Any waste that is left outside the bins will not be collected by the Municipality Waste Management Authority. They will also not take any garden waste. Please contact the community management office by calling 800 AL HAMRA (800 254 2672) or logging your request on the portal by clicking here
Where can I take materials for recycling?
We are pleased to inform you that as part of a sustainability initiative, you can take the items to recycle to the recycling center located at Al Hamra Mall near the food court entrance.
Who is responsible for looking after the garbage bins outside my villa?
The Resident is responsible for maintaining the garbage bins. In case the garbage bin is broken or damaged please contact the community management office by calling 800 AL HAMRA (800 254 2672) or logging your request on the portal by clicking here
How do I dispose of household trash?
Villas – Please ensure that household waste is properly stored in the designated bins until collection. Our waste collection service provider will collect rubbish from your property as per the waste collection schedule.
Apartments – Please place all the waste in the chute or the bins (golf and marina apartments) provided in the garbage room on the floor. Do not keep any garbage bags on the floor. In case the bin is full please inform the security in the building. You can get the number of the security by clicking here.
Why does the landscaping team work on Saturdays?
Saturday is a working day for our community service providers and while we have asked them to reduce noisy work whenever possible in the early morning hours, we cannot stop all noise. Trimming, mowing and other essential maintenance activities are scheduled and performed over a six day work week and are required to maintain the site to a high standard. No work is carried out on Fridays or public holidays.
Who is responsible for pruning trees on my property?
If they are within your garden, you are responsible for their maintenance whether you are owner or tenant.
The trees have dropped all their leaves – are they dying?
Deciduous trees, those which shed their leaves annually, are unusual and as a result, our call center gets a lot of calls with enquiries each spring as the Delonix regia trees in community streetscapes turn bare. The trees are not dying; they are simply shedding their leaves. Once the warmer weather hits, they will burst into flame-coloured blossoms before re-growing their leaves. Many of the other trees used in the streetscape become yellow-ish and partially shed their leaves this time of year as well – this is normal too, and if you look closely you will see new leaf growth.
I love the privacy provided by the Damas trees in my garden. Why should I remove them? Are they really that dangerous?
Yes Damas trees are dangerous! We hear and see the problems these trees can cause. The trees are not at all suitable for use in villa gardens.
Alternatives to the Damas trees include the UAE national tree Ghaff, orange-flowering flame trees, neem and ficus trees.
The common area trees near my villa are dropping flowers and leaves into my property. Can they be removed?
Many of the trees in the community periodically shed leaves and / or flowers throughout the year as part of their natural growth cycle. All common area trees are under the management of the community management office and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed.
The common area trees near my villa have grown over the years. Can you hard prune or remove them so I get my view back?
All common area trees are managed by the community management office and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed and the trees will be maintained as per the approved standard.
I don’t like the shrubs/trees planted in front of my villa. Can I remove them and plant something else?
The shrubs and trees planted in the common area belong to the community as a whole and no changes may be made by individual owners. This protects the overall design and aesthetics of the community.
I want the shrubs in the front/back of my villa to grow high for privacy. Why won’t the community gardeners follow my instructions to stop trimming?
If the shrubs are in the common area, they are under the jurisdiction of the community manager and are maintained by the appointed landscaping team. These plants must be trimmed to a specific standard to protect the overall design and aesthetics of the community.
I placed garden waste outside for collection but the waste management company would not take it away. Isn’t this included in the Community Service Fee?
Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.
Atlas Garden from the registered contractors can be called to help remove excess garden waste.
Can I allow my shrubs and trees to grow as much as they can, provided they do not encroach onto my neighbor’s property?
The shrubs and trees within your property must be maintained as per the Community Rules.
The branches of the trees outside of my villa encroach upon my property. Can I trim them myself?
If the tree is in the common area, we will instruct our landscaping service provider to prune the overgrown branch. However, if the issue is pertaining to your neighbors’ property, we recommend you speak to them to request their gardener trims the plants. If you need assistance, contact the community management office by calling 800 AL HAMRA (800 254 2672) or logging your request on the portal by clicking here and we can issue them a notice to request they prune the overgrown plant(s).
There are some stray cats near my villa – can you help?
If the cats near your villa are not ear-tipped (both ears are pointed) and they do not appear to be pets, please email customerservice@alhamra.ae and we will try to assist. Most of the strays in the community have been bred from abandoned pets and we have selected Trap-Neuter-Return (TNR) as the most appropriate method to control the cat population. TNR is recommended by RAK Municipality and endorsed by the WSPCA and ASPCA as the most effective way to contain and control stray/feral cat populations. The good news is that spayed/neutered cats will be much quieter – and will not mate, therefore there will be no fighting, howling, kittens or smelly territory marking from the males – so disturbances to residents should be greatly reduced.
Cats are territorial, so returning sterilised cats to their original location means they will establish a healthy, non-breeding colony in the area. This greatly reduces the chance that other cats will move into the area – if all cats were removed, then potentially unhealthy, unsterilised cats would enter, meaning the trapping campaign would have the begin all over from the start, creating a cycle. It has also been noted that cats overbreed to compensate for the lost population so the same issue would recur.
Are there any areas in the community where I can walk my dog off-leash?
There are no areas in the community where pets can be kept off the leash. Please be conscious of others and respect that some residents may be afraid of animals, therefore, take care while walking your pet.
Are there any pets that are not allowed?
You are not permitted to keep any animals in your home that are not deemed ‘household pets’. Examples of these are poultry, cows, goats, sheep, horses, swine or wild animals.
What happens if I don’t clean up after my pet when walking it in the community?
There are pet waste stations all over the community. Not only will you make more work for our community housekeeping team, but you will also anger other residents, especially if they have the misfortune of stepping in any mess left behind by your pet. Owners whose pets are found leaving pet waste in public areas may be issued a Notice of Violation and fines – even if they are not the one walking the dog.
Keeping your pet on its leash and cleaning up after your pet every time you walk it can be one of the best ways to keep your community clean and hygienic. Please be sure to discuss the rules with your pet exerciser and check that they understand and follow them every time.
I want to get a pet. Do I need permission from the community management office?
You may keep pets in your unit but you must comply with the Community Rules, in addition to the Ras Al Khaimah Municipality guidelines.
All pets – cats and dogs, must be microchipped and vaccinated annually in accordance with Municipality regulations and we strongly encourage you to spay/neuter your pet to prevent breeding. We also recommend all pets wear collars with identification tags to help reunite lost pets with their owners in a timely manner.
My neighbour’s dogs bark loudly during the early hours of the morning and despite many verbal requests, this problem has not been resolved. What else can I do?
You may contact Security Control Room on +971 7 243 2201, 24 hours a day or involve the local authorities for further escalation.
If someone is complaining about me, can I get his details?
All complaints are strictly confidential and the community office does not share any information about the complaint.
Can the owner/tenant details be shared with others?
No, all the residents information is confidential and will not be shared with anyone. The community office only shares resident information directly with the authorities on their request.
Can the owner details be shared with a tenant?
If the tenant has a registered tenancy agreement, the community office will get in touch with the owner to get the necessary approval to share their contact information with the tenant.
Can I fly my drone in Al Hamra Village?
Al Hamra Island is designated as a fly zone by the General Civil Aviation Authority, but Al Hamra village is a closed community that follows the rules of the owners association, which doesn’t allow such activities.
Somebody rang my doorbell and wanted to sell me a vacuum cleaner. Is this allowed?
Door to door soliciting is prohibited in the community. Please report it immediately to the Security Control Room on +971 7 243 2201 so they can investigate. Details such as location, car registration number and description of the salesperson / people are useful.
I see certain vehicles speeding in the community every day and I’m worried about safety. What can I do?
If you witness instances of speeding and reckless driving, we kindly request you to report the vehicle details to the Security Control Room on +971 7 243 2201.
Do we have 24 hours security? And is there a 24 hour hotline number?
Yes, there is a 24/7 Security Control Room available. For any concerns, you may contact Security Control Room on +971 7 243 2201.
Can I install a CCTV system to monitor my villa and garden?
CCTV systems are under the jurisdiction of the Ras Al Khaimah Police and UAE DPS Law – 24, Annex No. (1) concerning General Requirements and Technical Specifications of Security Systems states that it is forbidden to install cameras on the building roofs or walls to film / view beyond the establishment perimeters except with permission from Ras Al Khaimah Police. You may get the permission by visiting the General Headquarters of the Ras Al Khaimah Police.
As the change is to the external of the villa, a modification request would also have to be made.
Can I use fireworks for my son’s birthday party?
Due to health and safety reasons, fireworks cannot be used as this is in direct violation of the Community Rules.
Some of my possessions were in my garage or garden and they have been damaged /gone missing. Who is responsible?
The unit owner or occupier is responsible for items inside their unit. They may be able to claim on their contents insurance policy. Contact Security Control Room on +971 7 243 2201, 24 hours a day or involve the local authorities for further escalation.
Pigeon control
Hello, residents of Royal Breeze community! We have recently come across a concerning issue involving pigeons perching on balconies and leaving unsightly droppings. To address this problem, we have taken proactive measures and appointed a reliable service provider to assist with the installation of pigeon nets for your balconies. This solution aims to create a pigeon-free environment, thus ensuring a cleaner and more pleasant living space for all. We greatly appreciate your cooperation in helping us resolve this matter effectively. If you have any further questions or concerns, please do not hesitate to reach out. Thank you for your understanding.
Responsibility Chart
| Types of Maintenance | Homeowner/Resident Responsibility | Community Responsibility | Helpful Tips |
| Damages whilst moving in | Damages made within the common area by the owner or by the appointed move-in/out company will be the owner's responsibility to fix. The floors of the common areas should be well protected during move-in/out. | If damages are not rectified by the owner within the common area during the move-in/out, the community will do the necessary repairs at the owner's expense. | Whilst you appoint the move-in/move-out company you will need to ensure that they follow the guidelines on the move-in permit to avoid unnecessary damages to the common areas. |
| Owners Internal Unit | All issues related to the internal areas and balconies are the owner's responsibility. | Al Hamra is only responsible for the maintenance and upkeep of the common areas. | Reach out to the Al Hamra-appointed contractors to assist with your unit repairs, maintenance, and upkeep. |
| Water and Electricity for the internal unit | The Utilities and electricity bills are the responsibility of the owners and tenants depending on who is occupying the unit. | Utilities within the common areas are maintained by the community. | In order to practice sustainable living you may consider installing LED to save energy and water install water-saving devicesIn order to practice sustainable living you may consider installing LED to save energy and water install water-saving devices |
| Pest Control for the owner’s unit | Pest control within your unit is the owner's responsibility. | For all common areas pest control is the responsibility of the community | It's suggested to engage a reputable pest control service provider to conduct the pest control treatment regularly to help prevent any infestations in your unit and community. |
| Plumbing and Air Conditioning for Owners internal unit | PestFor all internal-related plumbing and air conditioning issues, please reach out to the approved list of contractors to provide the required services. | ForFor all plumbing, supply and air conditioning and chilled water supply outside your unit and common areas is the responsibility of the community | In case you travel switch off the main water line to your unit. Consult security for assistance. |
Tips for vacation preparedness
- Turn off the water supply in your unit when away on vacation
- Turn off your AC units
- Any electronic equipment to be turned off
- LPG gas – Close valves to avoid incidents