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FREQUENTLY ASKED QUESTIONs

Moving in/out
  • All
  • Access Card
  • Community Fee
  • Common Area
  • Contractor
  • Moving In/Out
  • Modifications
  • VIP Card
  • Utiliities
  • Payments
  • Violations
  • Parking/Driving
  • Garbage
  • Landscaping
  • Pets
  • Security
  • Pigeon control
  • Responsibility Chart
  • Tips for vacation

Have questions? We’re here to help.

What should I do with the access cards when I move out?

Please return the access cards in your possession to the landlord at the time of vacating. 

I just rented a unit. Is anything required prior to moving into the community?

A Move In Permit is required to move into the community and access will be denied without it. You have to complete the move-in form and submit all the necessary documentation to apply for a move-in permit.

Tenants may not be able to apply for Move in permit if there is outstanding community management fee on the property. Tenants may contact their landlord to settle the payments before applying for Move in Permit.

To apply for your move in permit, kindly register through the community portal by clicking here.

I have rented out my apartment / villa. Do I have to inform anybody about new tenants inhabiting my property?

A move-in permit is required to move into the community and access will be denied without it.

Complete the application by:

  • registering in our portal.
  • uploading the necessary documents (Rental Contract, Emirates ID, Passport copy) 

You are recommended to complete the process and obtain a move-in permit at least three business day before the scheduled move.

Note: Tenants may not be able to apply for a move-in permit if there is outstanding community management fee, and utility charges on the property. Tenants may contact their landlord to settle the payments before applying for Move in Permit.

Moving items but not vacating the apartment

In case you are not vacating the apartment and just want to move a few items.

  • Submit a request on the portal by attaching the NOC letter from the owner along with the details of the items requested to move out.
  • Approval will be sent to the security to avoid any inconvenience.