Types of Maintenance | Homeowner/Resident Responsibility | Community Responsibility | Helpful Tips |
Damages whilst moving in | Damages made within the common area by the owner or by the appointed move-in/out company will be the owner's responsibility to fix. The floors of the common areas should be well protected during move-in/out. | If damages are not rectified by the owner within the common area during the move-in/out, the community will do the necessary repairs at the owner's expense. | Whilst you appoint the move-in/move-out company you will need to ensure that they follow the guidelines on the move-in permit to avoid unnecessary damages to the common areas. |
Owners Internal Unit | All issues related to the internal areas and balconies are the owner's responsibility. | Al Hamra is only responsible for the maintenance and upkeep of the common areas. | Reach out to the Al Hamra-appointed contractors to assist with your unit repairs, maintenance, and upkeep. |
Water and Electricity for the internal unit | The Utilities and electricity bills are the responsibility of the owners and tenants depending on who is occupying the unit. | Utilities within the common areas are maintained by the community. | In order to practice sustainable living you may consider installing LED to save energy and water install water-saving devicesIn order to practice sustainable living you may consider installing LED to save energy and water install water-saving devices |
Pest Control for the owner’s unit | Pest control within your unit is the owner's responsibility. | For all common areas pest control is the responsibility of the community | It's suggested to engage a reputable pest control service provider to conduct the pest control treatment regularly to help prevent any infestations in your unit and community. |
Plumbing and Air Conditioning for Owners internal unit | PestFor all internal-related plumbing and air conditioning issues, please reach out to the approved list of contractors to provide the required services. | ForFor all plumbing, supply and air conditioning and chilled water supply outside your unit and common areas is the responsibility of the community | In case you travel switch off the main water line to your unit. Consult security for assistance. |

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Responsibility chart
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Responsibility Chart